Shipping & Return Policy
SHIPPING
Last updated: 17 August 2026
1. Where We Ship
Celesto ships apparel and accessories worldwide, subject to carrier availability and applicable restrictions.
Fragrances are currently available for shipment only within the European Union and the United Kingdom.
Orders containing fragrance cannot be shipped to destinations outside these territories.
Where necessary, an order placed in violation of a fragrance shipping restriction may be cancelled and refunded.
2. Shipping Rates
Our current standard shipping rates are:
Netherlands, Belgium & Luxembourg
Free shipping on all orders.
Germany, France, Austria, Denmark & Spain
€10 standard shipping.
Free standard shipping on orders of €250 or more.
Remaining European Union destinations
€15 standard shipping.
Free standard shipping on orders of €250 or more.
United Kingdom
€25 standard shipping.
Free standard shipping on orders of €300 or more.
Rest of World
€30 standard shipping.
Free standard shipping on orders of €400 or more.
Applicable shipping charges are displayed during checkout before payment.
3. Import Duties and Taxes
Orders delivered within the European Union are generally not subject to additional customs import charges for the recipient.
Shipments to destinations outside the European Union are generally sent DAP — Delivered at Place, unless expressly stated otherwise.
Under DAP terms, the recipient is responsible for any:
- import duties;
- local VAT or sales tax;
- customs fees;
- brokerage or clearance charges;
- other charges imposed by local authorities.
Celesto has no control over the amount of such charges.
If a recipient refuses to pay required import charges and the shipment is returned to us, reasonable costs incurred because of the return may be deducted from any refund where permitted by law.
4. Delivery Times
Estimated delivery times may be shown during checkout or in your shipping confirmation.
These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
International deliveries may take longer because of customs clearance or circumstances outside our reasonable control.
5. Tracking
Where tracking is available, tracking information will normally be provided after dispatch.
Tracking information may take some time to become active after the carrier receives the shipment.
6. Incorrect Addresses and Failed Delivery
Please ensure that your shipping information is accurate before completing your order.
If an order is returned because an incorrect or incomplete address was provided, delivery was repeatedly refused or the recipient failed to collect it, reasonable additional shipping or handling costs may be charged or deducted from the refund where legally permitted.
7. Damaged Parcels
If your parcel appears seriously damaged on arrival, we recommend documenting the condition of the parcel before opening it.
If products are missing, damaged or incorrect, contact info@celesto.global as soon as reasonably possible and include your order number and photographs where relevant.
RETURNS
8. 14-Day Withdrawal Period
If you are a consumer entitled to the statutory European right of withdrawal, you may notify us within 14 days after receiving your order 14 days after receiving your order 14 days after receiving your order that you wish to withdraw from the purchase without giving a reason.
After notifying us of your withdrawal, you must return the products within the applicable legal return period.
Celesto also applies a 14-day withdrawal period as its standard online return period unless another return right is expressly stated.
9. How to Start a Return
Returns should preferably be registered through our Returnless return portal available through our Website or support pages.
You may also exercise a statutory right of withdrawal by:
- using the online withdrawal function on our Website;
- emailing info@celesto.global;
- sending another clear statement that you wish to withdraw from the purchase
Using Returnless is the preferred operational return method, but it does not restrict any mandatory legal method of exercising the right of withdrawal.
10. Return Shipping Costs
Customers are initially responsible for the direct cost of return shipping unless:
- the product is defective, incorrect or materially misdescribed;
- applicable law requires Celesto to bear the costs; or
- Celesto expressly offers to reimburse the return costs.
For customers in the Netherlands and certain nearby European destinations, Celesto may reimburse some or all return shipping costs as part of the refund.
Where such reimbursement is available, this will be clearly indicated in the Returnless return process or otherwise confirmed by Celesto.
Outside eligible regions, return shipping costs normally remain the customer’s responsibility.
If our return system does not expressly state that return costs will be reimbursed, you should assume that the return shipping cost remains your responsibility.
11. Return Address
The correct return instructions and return destination will be provided through Returnless or by Celesto after the return is registered.
Please do not send a return to our registered office without following the return instructions provided to you.
12. Product Condition
Please take reasonable care of products while deciding whether to keep them.
Products may be inspected as you would reasonably inspect them in a physical store.
If a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for a reduction in its value.
Where reasonably possible, products should be returned with:
- original tags and labels;
- accessories;
- protective packaging;
- product packaging.
Items should not be worn, washed, altered, damaged, stained or otherwise used beyond reasonable inspection.
13. Fragrance
If you are considering returning a fragrance, please avoid unnecessary use.
Opening or using a fragrance may reduce its resale value and may therefore result in a lawful deduction from the refund.
In limited cases, where a product is lawfully classified as a sealed product that cannot be returned for genuine health-protection or hygiene reasons once the seal is broken, the right of withdrawal may cease after unsealing.
Celesto will rely on this exception only where legally applicable.
14. Personalized Products
Products made to your specifications or clearly personalized for you may be excluded from the statutory right of withdrawal.
This does not affect your rights if the product is defective or does not conform to what was agreed.
15. Exchanges
Where technically available, Returnless may offer an exchange or alternative return option.
Availability may depend on product, stock level and destination.
If a direct exchange is unavailable, you may need to return the original product for a refund and place a new order.
16. Refunds
Once a valid return has been received and processed, we will issue the applicable refund.
For statutory withdrawal rights, reimbursement will be made within the period required by law. We may wait until we receive the returned products or you provide evidence that they have been sent back, whichever occurs first.
Refunds are generally made using the original payment method.
17. Original Shipping Costs
If you withdraw from an entire order under a statutory right of withdrawal, the cost of our least expensive standard delivery method will be reimbursed where required by law.
Any additional amount paid for premium or expedited shipping does not have to be reimbursed beyond the standard shipping cost.
If you return only part of a multi-item order, original delivery costs may not be refundable.
18. Faulty, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incorrect or materially different from what was ordered, contact us at:
Where a product does not conform to the agreement, your statutory consumer rights apply.
Reasonable return costs for valid defective or incorrect-product claims will be borne by Celesto where required.
19. Online Withdrawal Function
For purchases made online, you may also use the online withdrawal / cancellation function available on our Website during the applicable statutory withdrawal period.
After submitting an online withdrawal request, you will receive confirmation electronically.
This is an additional method of exercising your withdrawal right and does not prevent you from contacting us by email or another legally permitted method.
20. Contact
For shipping, order and return questions:
For privacy questions connected to a return or customer account:
Celesto B.V.
Immenweg 15
6741 KP Lunteren
The Netherlands
Telephone / WhatsApp: +31 85 060 22 64
MODEL WITHDRAWAL FORM
You only need to use this form if you wish to withdraw from your agreement and do not use our online withdrawal function or Returnless process.
To:
Celesto B.V.
Immenweg 15
6741 KP Lunteren
The Netherlands
info@celesto.global
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s):
[insert]
Order number:
[insert]
Ordered on:
[insert]
Received on:
[insert]
Name of consumer(s):
[insert]
Address of consumer(s):
[insert]
Date:
[insert]
Signature:
Only required if this form is submitted on paper.