Privacy Policy

Last updated: 17 August 2026

1. Introduction

Celesto respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit www.celesto.global, make a purchase, create an account, contact us, subscribe to marketing communications, request a return or otherwise interact with Celesto.

2. Data Controller

For the Celesto online store, the primary controller is:

Celesto B.V.
Immenweg 15
6741 KP Lunteren
The Netherlands
Chamber of Commerce: 71850120
VAT: NL858873710B01

General contact: info@celesto.global
Privacy contact: privacy@celesto.global
Telephone / WhatsApp: +31 85 060 22 64

Celesto operates together with afiliated companies.

Celesto International B.V. may support Celesto B.V. with purchasing, production, supply-chain, logistics, administration, customs, finance and other operational activities.

See More B.V. owns or manages certain intellectual-property rights connected to CELESTO.

Personal data may be shared within this group where reasonably necessary for legitimate business operations, legal compliance, administration, protection of intellectual property or performance of your agreement, subject to appropriate privacy safeguards.

3. Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity information

Such as your name and, where relevant, company name.

Contact information

Such as your email address, telephone number, billing address and delivery address.

Order information

Such as products ordered, quantities, sizes, order value, order number, returns and purchase history.

Payment information

Such as payment status, payment method and transaction identifiers. Complete card information is generally handled by specialised payment providers rather than directly by Celesto.

Account information

Such as login details, account settings, saved addresses and order history.

Customer-service information

Such as emails, WhatsApp conversations, questions, complaints, warranty requests and return communications.

Return information

Such as the products returned, return reason, photographs where provided, return tracking information and refund status.

Technical information

Such as IP address, browser type, device type, operating system, approximate location, cookie identifiers and information about how you use the Website.

Marketing information

Such as newsletter subscriptions, campaign interactions, email opens or clicks where permitted, advertising interactions and communication preferences.

Fraud and security information

Such as transaction risk signals and other information reasonably required to protect Celesto and its customers.

4. How We Collect Your Data

We may collect personal data:

directly from you;
when you place an order;
when you create or use an account;
when you request a return;
when you contact us;
when you subscribe to marketing;
automatically through cookies and similar technologies;
from payment providers, delivery companies and service providers;
where legally permitted, from fraud-prevention and security providers.

5. Why We Use Personal Data

We may process personal data to:

Process and fulfill orders

Including payment, order administration, fulfillment, shipping and delivery.

Manage returns and refunds

Including Returnless-based return processes and customer support.

Provide customer service

Including responding to questions, complaints, warranty matters and delivery issues.

Maintain customer accounts

Where you choose to create an account.

Meet legal and accounting obligations

Including tax, bookkeeping, customs, fraud-prevention and record-keeping requirements.

Protect our business and Website

Including preventing fraud, abuse, cyber incidents and unauthorized transactions.

Improve our Website and services

Including analytics, technical monitoring and understanding Website performance.

Send marketing communications

Where you have consented or where another lawful basis permits this.

Measure and personalize advertising

Where legally required consent has been obtained.

Manage Celesto group operations

Including supply-chain, finance, administration and intellectual-property protection.

6. Legal Bases

Depending on the processing activity, we rely on one or more of the following legal bases:

Performance of a contract

Where processing is necessary to process or fulfil your order or provide a requested service.

Legal obligation

Where we must process or retain information to comply with tax, accounting, customs, consumer-protection or other laws.

Legitimate interests

Where processing is reasonably necessary for purposes such as fraud prevention, security, improving operations, handling disputes or protecting Celesto’s rights, provided your rights and interests do not override those interests.

Consent

For processing activities that require consent, including certain marketing communications and non-essential cookies or tracking technologies.

You may withdraw consent at any time where processing is based on consent.

7. Service Providers and Recipients

We use third-party providers to operate our business.

Depending on the service and your transaction, recipients may include:

Website and e-commerce providers

Including WordPress and WooCommerce-related technology providers.

Payment providers

Including payment services made available through our checkout, such as Mollie and underlying payment-method providers.

Fulfillment and warehouse providers

Including Pakkettenfabriek and associated warehouse-management services.

Inventory and operational systems

Which may include Picqer or other WMS/inventory systems where used.

Returns providers

Including Returnless.

Accounting and ERP providers

Including Exact.

Delivery and logistics providers

Including PostNL, DHL and other domestic or international carriers.

Email and marketing providers

Including Klaviyo.

Analytics and advertising providers

Including Google and Meta where enabled and, where required, only after appropriate
consent.

Professional advisers and authorities

Such as accountants, legal advisers, customs authorities, tax authorities, courts or regulators where necessary.

These providers may only receive information reasonably necessary for their respective functions.

8. International Transfers

Some service providers may process personal data outside the European Economic Area.

Where required, Celesto uses legally recognized safeguards for international transfers, such as adequacy decisions, approved contractual safeguards or other transfer mechanisms permitted under applicable data-protection law.

9. Marketing

If you subscribe to Celesto marketing, we may use your email address and related engagement data to send information about products, collections, launches, events and other Celesto communications.

You can unsubscribe at any time using the unsubscribe link provided in marketing emails or by contacting privacy@celesto.global.

Unsubscribing from marketing does not prevent us from sending service communications relating to an existing order, return, account or legal obligation.

10. Analytics and Advertising

Subject to your cookie choices and applicable law, we may use analytics and advertising technologies such as:

Google Analytics;
Meta Pixel;
Klaviyo tracking and analytics.

These technologies may collect information about Website visits, devices, interactions, campaign performance and shopping behavior.

Non-essential tracking technologies are activated only where legally permitted and, where required, after consent.

More information is available in our Cookie Policy.

11. Cookies

We use cookies and similar technologies for purposes such as Website functionality, security, shopping-cart operation, preferences, analytics and marketing.

You can manage non-essential cookies through the cookie-consent settings available on the Website.

For more information, please read our Cookie Policy.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.

Retention periods depend on the type of information.

For example:

transactional and financial records may be retained for the period required under tax and accounting laws;
order information may be retained to manage warranties, disputes and customer service obligations;
customer-service records are retained for as long as reasonably necessary to resolve and document the matter;
marketing data is generally retained until you unsubscribe, withdraw consent or the information is no longer reasonably required;
technical and cookie information is retained according to the relevant technology and cookie settings.

Where information no longer needs to be retained, it may be deleted, anonymized or securely archived where legally required.

13. Security

Celesto takes appropriate organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on applicable law, you may have the right to:

obtain information about how we process your personal data;
access your personal data;
correct inaccurate information;
request deletion;
request restriction of processing;
object to certain processing;
withdraw consent;
receive certain information in a portable format;
lodge a complaint with a competent data-protection authority.

To exercise a privacy right, please contact:

privacy@celesto.global

We may ask for information reasonably necessary to verify your identity.

15. Complaints

If you believe your personal data has been processed unlawfully, please contact us first at privacy@celesto.global so that we can investigate.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

16. Children

The Website is not specifically directed at children.

If you are under 18, you should only make a purchase with the involvement or consent of a parent or legal guardian.

We do not knowingly seek to collect personal data from young children for marketing purposes.

17. Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology, Website functionality or Celesto’s business operations.

The latest version will be available on the Website together with the date of the most recent update.

18. Contact

For privacy, data-protection and GDPR-related requests: